All Categories ​>​ FAQ ​>​ Billing

Billing

When will I be billed for my Subscription?

You will initially be billed according to your sign-up date. For example, if you subscribe on the 10th of the month then your initial charge will be on the 10th of that month. After your initial sign…

Updated 2 months ago

What is your cancellation policy for Subscriptions?

You can cancel your subscription(s) at any time. We recommend cancelling prior to the first of the next month if you do not wish to receive the next month's subscription package. To cancel your subsc…

Updated 2 months ago

Can I get a refund for my Subscription?

We do not offer refunds or exchanges for our subscriptions or shop items, but we do replace anything missing or damaged. If you are not happy with an item received in your subscription package, we do…

Updated 2 months ago

Do you charge sales tax?

Yes, we do. We charge a sales tax in Florida (FL) as we are physically present in this state and are obligated by law to collect sales taxes on orders shipped to Florida addresses. The sales tax is a…

Updated 2 months ago

Can I pick the date you bill me for my subscription?

No. Our billing system is automatically set up to bill all active members on the first of the month. If you're charge does not go through on the first of the month, our system will make several attem…

Updated 2 months ago

How do I update my billing information?

To update your billing information, log into your account. From there, click the "Manage My Subscriptions" link in your dashboard on the left-hand side. Then go to "Billing Information" which can als…

Updated 2 months ago