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Billing

When will I be billed for my Subscription?

Once you sign up for our service, you will be billed that same day for your very first crate. For example: If you sign up on January 10th, your first crate will be the January Crate. After your initi…

Updated 11 months ago

How do I update my billing information?

To update your billing information, log into your account. From there, click the "Manage My Subscriptions" link in your dashboard on the left-hand side. Then go to "Billing Information" which can als…

Updated 11 months ago

Can I pick the date you bill me for my subscription?

Unfortunately, you can not. Our billing system is automatically set up to bill all active members on the first of the month. If your charge does not go through on the first day of the month, our syst…

Updated 11 months ago

Do you charge sales tax?

We charge a sales tax in Florida (FL) as we are physically present in this state and are obligated by law to collect sales taxes on orders shipped to Florida addresses. We also charge sales tax in an…

Updated 11 months ago

Do you save my payment information so that it is more convenient for me when I order?

Your payment method is always stored on your account to make it easy for you to shop on our site. We use Stripe and PayPal to process payments, two of the most secure payment processors out there. Bo…

Updated 11 months ago

Can I get a refund for my Subscription?

Due to the sensitive nature of our service of our products, we are not able to offer refunds or exchanges. If you do not wish to continue receiving crates, please log in to cancel your account before…

Updated 11 months ago

What is your cancellation policy for Subscriptions?

You can cancel your subscription(s) at any time with no penalty. We recommend cancelling prior to the first day of the next month if you do not wish to receive the upcoming month's crate. To cancel y…

Updated 11 months ago

What is the dollar value of a Crate?

The value of our crates varies from month to month depending on the contents of the individual crate. The skeins in our crates normally retail between $24-$32 each, the patterns normally retail for $…

Updated 11 months ago

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